Let's Stay Connected

Questions about SkillUp route straight to a human. Whichever channel you pick, our team is listening and ready to help you keep moving.

Email Support

Best for detailed questions, course concerns, and account follow-ups.

support@skillup.com

Average reply within 24 hours

Phone Support

Speak directly with a support specialist for urgent or time-sensitive issues.

+1 (234) 567-890

Mon–Fri, 9:00 AM–6:00 PM EST

Live Chat

Quick help for login issues, navigation, and general support questions.

Available 24/7 for urgent assistance

Support Coverage

We help students, mentors, and partners with onboarding, course access, technical issues, and product questions.

Whether you need guidance, troubleshooting, or a simple answer, our team is ready to help.

Response Promise

Urgent account and security issues are prioritized first, while general inquiries receive a detailed response within one business day.

Need faster help? Call us or start a live chat for immediate assistance.

Send Us a Message

Fill in the details below — we'll get back to you as soon as possible.

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Our Locations

Aparri, Cagayan

#33 Mendoza St.

Macanaya, Aparri, Cagayan

Philippines

Main operations and student support center for the Philippines.

info@skillup.com

London

456 Innovation Avenue

London, E1 6AN

United Kingdom

Regional coordination and partner development support for Europe.

uk@skillup.com

Singapore

789 Future Hub

Singapore, 068814

Singapore

Global learning operations and outreach support for Asia-Pacific markets.

asia@skillup.com

Before You Contact Us

How do I reset my password?

Click the "Forgot Password" link on the login page, enter your email, and follow the instructions sent to your inbox. You'll be able to set a new password within 15 minutes.

Can I get a refund?

Since SkillUp offers free access to all learning paths, there are no refunds to process. However, if you've been charged incorrectly, please contact our billing support team immediately.

How do I contact my mentor?

Once you're enrolled in the mentorship program, you can message your mentor directly through the Messages section in your dashboard. Most mentors respond within 48 hours.

How can I become a mentor?

We'd love to have you! Fill out our mentor application form through your profile settings. We look for professionals with at least 3 years of industry experience and a passion for helping others.

Is my data secure on SkillUp?

Yes! We use industry-standard encryption, regular security audits, and comply with GDPR and CCPA regulations. Your data is never shared with third parties without your consent.

Response Times

Urgent Issues

Account access, security concerns, or system errors

2–4 hrs

General Inquiries

Course questions, feature requests, feedback

24 hrs

Ready to Get Started?

Join our community and transform your career with SkillUp.